Privacy policy

At Menollo we take your privacy seriously and we are committed to protecting your personal data. This policy explains what we collect, why we collect it and what rights you have, under the UK General Data Protection Regulation and the Data Protection Act 2018.

1. What we collect

We collect personal data when you place an order, sign up to our emails, or otherwise interact with this website. That can include your name, delivery and billing address, email address, telephone number and payment information.

We also collect technical information about how you use the site, such as pages viewed and the device and browser you use.

2. Why we use it

To process and deliver your order, to provide customer service, to keep you informed about the status of your order, and to prevent fraud. Where you have agreed to it, we also send you offers and information about new products. You can withdraw that consent at any time using the unsubscribe link in any email.

3. Our lawful basis

We process your data to perform the contract between us when you place an order, to meet our legal obligations, on the basis of our legitimate interest in preventing fraud and improving the store, and on the basis of your consent where you have given it for marketing.

4. Who we share it with

We share your data only with the parties needed to fulfil your order and run the store: our payment provider, our delivery carriers, and the platforms that host this website and send our emails. We never sell your data. We may disclose data where the law requires it.

5. How long we keep it

We keep order records for as long as needed to meet our legal and accounting obligations. Marketing data is kept until you unsubscribe.

6. Cookies

We use cookies to improve your experience on the site. They store your preferences, make navigation easier and help us understand how the site is used. You can disable cookies in your browser settings, though this may affect how the site works.

7. Security

We take appropriate measures to protect your personal data against loss, misuse and unauthorised access. All payment data is processed securely by our payment provider, and we do not store your full card details.

8. Your rights

You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. To exercise any of these rights, email service@menolloshop.com.

If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. Any change is published on this page and applies from the date of publication.